Wireless Support – ECB Wireless

The New KPI CIOs and CFOs Need to Benchmark: Cost Per Support Transaction (CPST)

February 2, 2026

Most organizations still measure wireless support costs the wrong way. Per-device pricing feels logical. It’s simple, predictable, and easy to budget. But it no longer reflects reality. …

Why More Companies Are Working with Carrier-Agnostic Wireless Agents

January 19, 2026

Why More Companies Are Working with Carrier-Agnostic Wireless Agents Wireless carriers are fundamentally changing how they sell and support business customers. Dedicated account teams are shrinking, support …

Why Wireless Support Needs a Usage-Based “Pay for Service” Model

January 14, 2026

Why Wireless Support Needs a Usage-Based “Pay for Service” Model Most organizations manage wireless support one of three ways: A SaaS-based wireless or mobility management platform An …