Wireless support is often treated like help desk work. Submit a ticket. Wait for a response. Explain the issue again. That model breaks down quickly when wireless …
Most organizations don’t have a wireless problem. They have a timing problem. Wireless support demand isn’t steady. It spikes during: New-hire onboarding Device refresh cycles Seasonal workforce …
Most organizations still measure wireless support costs the wrong way. Per-device pricing feels logical. It’s simple, predictable, and easy to budget. But it no longer reflects reality. …
Why More Companies Are Working with Carrier-Agnostic Wireless Agents Wireless carriers are fundamentally changing how they sell and support business customers. Dedicated account teams are shrinking, support …
Why Wireless Support Needs a Usage-Based “Pay for Service” Model Most organizations manage wireless support one of three ways: A SaaS-based wireless or mobility management platform An …
CNN Money recently discussed how wireless taxes are taking sometimes 35% of consumer cell phone bills. If your enterprise does not have a strategy for addressing tax …
In the latest Ericsson Mobility Report, one trend stands out: mobile users cannot get enough data. Mobile data usage has grown 68% from Q3’18 to Q3’19. As …
Ericsson has released their latest study on mobility, and their results show that users want their data…now! 5G uptake is exceeding expectations. Read more here: https://www.ericsson.com/en/press-releases/2019/6/ericsson-mobility-report-5g-uptake-even-faster-than-expected
RCR Wireless News has the latest details on what 5G is going to cost, and it looks like it will be competitive with current unlimited plan costs.